I had an engagement ring custom made and every step of the experience was outstanding! The staff was very kind, knowledgeable, practical, and accommodating and helped me design a ring that was even better than my original vision. They were on time or early in every step of the process and gave me the opportunity to be very involved the entire time. I got to sit down with Richard and Irene to sketch out the original design, work with Richard to adjust certain angles in the 3d model, discuss multiple wax models with Matthew, and view the stones through a microscope with the appraiser. All-in-all it was an amazing experience for a competitive price and I can't recommend Richard Gretz & crew any more highly!
After being hassled by a big name jeweler in Portland, who assured me that they could not do what I wanted with a diamond that I already had and would not take responsibility for any damages that occurred while setting the diamond, I went to Richard Gretz for my fiancée's engagement ring. Richard made the ring to the exact specifications that I requested and made a point to tell me that upon completion of the ring, if my fiancée didn't love the ring, we would start from scratch. All the while, he took full responsibility for any complications that came from setting the ring. Richard and his entire staff were so courteous that when it came time for my fiancé to pick a wedding band, I encouraged her to go to Richard. To no surprise, he delivered again and made the ring exactly how my fiancée envisioned. Of course, the warranty for any jewelry made in the shop is outstanding. I will not hesitate to go back to Richard Gretz for any future jewelry requests and would encourage anyone else to do the same.
Amazing experience from start to finish. The team at Gretz Goldsmiths are masters of their craft. I had them design and fabricate an engagement ring, wedding band, and my wedding ring for my upcoming wedding. The rings are completely immaculate, flawlessly beautiful, and everything my fiancee and I had dreamed they would look like. Richard and his team truly are the top notch jewelers in the Benton County area and are second to none. I highly recommend them for any of your fine jewelry needs!
Beautiful gems and jewelry, excellent customer service! Richard was very helpful with suggesting a setting for my “pink diamond” ring! I’m very happy with my ring!
Richard and his team are so professional and very good at what they do. I recently got engaged and they reset my great grandmothers ring into a beautiful setting. It did take about 6 weeks, but it was so worth the wait!
My husband bought my engagement ring from Richard Gretz over a year ago and I'm happy to say it is still stunning. I went in a month ago to have it cleaned - for free - and came away with it looking like new again. I love this ring so much. My husband bought it from Richard without me ever seeing or knowing anything about it, I was so incredibly happy when he gave it to me. It's vintage style, the filigree is amazing, and the cut of the diamond is flawless. The design is so unique.